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Frequently Asked Questions

Questions

Answers

  • How does eatingprimal work?
    We try to make eating healthy as easy as possible for you. All you have to do is create an account, select your meals from our rotating menu, choose your delivery day and method, and enjoy your Chef prepared, healthy, gourmet meal in minutes.
  • What is the order deadline?
    Currently we deliver 2 days a week, Monday and Thursday mornings. This applies to our home/office deliveries as well as our drop off spot deliveries. The order deadline for a Monday delivery is Thursday night at midnight. The order deadline for a Thursday delivery is Monday night at midnight
  • How does home/office deliveries work?
    You can also have your meals delivered right to your home or office in our current delivery area for a flat delivery fee of $10.
  • Do I have to be at home for my meals to be delivered?
    You do not have to be home for your meals to be delivered. Our driver will leave them on your doorstep if you are not home.
  • If I choose one of your free drop off locations, when and how do I pick them up?
    Each of our drop-off spots is individually owned and operated and have nothing to do with any other ones. They are also not affiliated with eatingprimal other than they house one of our refrigerators. To check the hours of your chosen drop-off spot, just go to their website and look at their schedule. You can pick up your meals during any of their operating hours. Generally, our refrigerators are near the front door but not always. Any of the coaches can point you in the right direction. Each bag is labelled with your name and what you ordered so you know you have your meals. If you have any questions about the fridge or schedules, please give us a call, day or night.
  • How do I reheat my meals?
    Your meals are already cooked and ready to heat and eat. The meals come in microwave safe containers that are BPA free and microwave safe. Just vent the lid and heat for 1 1/2-2 depending on your microwave.
  • What is the shelf life of my meals?
    Your meals are good for 4 days when kept refrigerated. Printed on the label of each meal is a "use by" date.
  • I have food allergies, how do I know I can eat your food?
    All of our meals have a full ingredient list, both on the website and on the meal itself. Because we cook in a commissary (shared) kitchen, we cannot guarantee the absence of allergens but we do try our best to prevent cross-contamination. If you have further questions about an allergy, please contact us either by phone or email.